Kivoa LLC we, operates Kivoa Jewelry. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us. Please read this Privacy Policy carefully. By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information You Provide

  • Name, company name, and business details

  • Email address and phone number

  • Billing and shipping address

  • Payment information (processed securely through third-party payment providers)

  • Account login credentials

  • Any other information you voluntarily provide when registering, placing an order, or contacting us

Information Collected Automatically

  • IP address and browser type

  • Device information

  • Pages visited and time spent on our website

  • Referring website addresses

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your wholesale orders

  • Communicate with you about your orders, account, and inquiries

  • Verify your business eligibility for wholesale purchasing

  • Improve our website, products, and services

  • Send promotional emails and updates (only if you opt in)

  • Prevent fraud and ensure website security

  • Comply with legal obligations

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service Providers: Payment processors, shipping carriers, and IT service providers who help us operate our business

  • Legal Requirements: When required by law, court order, or governmental authority

  • Business Transfers: In the event of a merger, acquisition, or sale of assets

All third-party service providers are required to protect your information and use it only for the purposes we specify.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience, remember your preferences, and analyze website traffic. You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal information we hold about you

  • Correction: Request correction of inaccurate or incomplete information

  • Deletion: Request deletion of your personal information

  • Opt-Out: Unsubscribe from marketing communications at any time

  • Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us using the information below.

7. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and share

  • Request deletion of your personal information

  • Opt out of the sale of your personal information (we do not sell personal information)

  • Not be discriminated against for exercising your privacy rights

To make a request, please contact us at the email address below.

8. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.