Orders and Wholesale Purchasing
1. What is the minimum order amount to purchase from Kivoa Jewelry?
Our minimum order amount is flexible depending on the size of your business. Please contact us to learn the current minimum order amount.
2. What do I need to do to make a wholesale purchase?
To make a wholesale purchase, you need to register on our website and apply with your business information. Once your application is approved, you will be granted access to our wholesale price list.
3. Do you sell to individual customers?
No, Kivoa Jewelry is a wholesale supplier only. We do not have retail sales.
4. Which countries do you ship to?
Please contact us for current information on the countries we ship to.
5. How long does it take to prepare and deliver my order?
Your orders are typically prepared within 1–3 business days. Delivery time may vary depending on the shipping carrier and your country.
Products and Quality
6. What materials are your products made of?
Our products are made from skin-friendly, durable, and high-quality materials. You can review the product descriptions or contact us for detailed material information.
7. Do your products come with a quality guarantee?
Every shipment goes through a meticulous quality control process before packaging. We have a return and exchange policy for damaged or defective items.
8. Do you offer personalization (custom design) on your products?
Please contact us for custom design and personalization requests. Your request will be evaluated based on its feasibility.
9. Can I use your product photos in my own store?
Yes, our partners may use our product photos in their own stores. Please contact us for details.
Payment
10. What payment methods do you accept?
We accept credit cards, bank transfers, and other secure payment methods. Please contact us for current payment options.
11. Is payment secure?
Yes, all payments are processed through secure payment infrastructures. Your card information is not stored by us.
12. Can I get an invoice?
Yes, an invoice is issued for all your orders.
Shipping and Delivery
13. How much is shipping?
Shipping cost varies depending on the weight, volume, and delivery address of your order. The exact amount is calculated at checkout.
14. How can I track my order?
Once your order has been shipped, a tracking number will be sent to you by email.
15. What should I do about items damaged during shipping?
For items damaged during shipping, you must contact us within 48 hours of the delivery date. Photo evidence may be requested.
Returns and Exchanges
16. What is the return period?
Your return request must be made within 7 days of receiving the item. For details, please review our Refund and Returns Policy.
17. Who covers the return shipping cost?
Return shipping costs are the buyer's responsibility unless the return is due to our error.
18. When will I receive my refund for a returned item?
Approved refunds are processed to your original payment method within 5–10 business days.
19. Can personalized items be returned?
No, custom-designed and personalized items are excluded from returns or exchanges.
Account and Contact
20. Do I need to create an account?
Yes, you need to create an account and receive approval to view wholesale prices and place orders.
21. I forgot my password, what should I do?
You can reset your password using the "Forgot Password" link on the login page. If the issue persists, please contact us.
22. How can I contact you?
You can reach us at [your email address] or through the contact form on our website for any questions.